Voice Evolution is where quality, efficiency and customer satisfaction converge and redefine excellence in call center services
Discover the Voice Evolution Difference
• Over 16 years of experience providing outsourcing services to US companies in the Answering Service industry demonstrate our knowledge of this field and guarantee proper handling of calls, including taking and dispatching messages.
• Surpassing expectations of the most demanding customers is part of what our team of bilingual representatives does on a daily basis. Our fully fluent agents go through an arduous selection and training process.
• Our team stands out for its cordial and friendly demeanor with all customers and potential customers at all times. Irate or difficult customers are not a problem for our agents, who are used to dealing with all kinds of callers in different situations.
• We have the advantage of being geographically in the same time zone (EST) as the East Coast of the USA and Canada, which facilitates operations and communication with customers in any time zone and outside office hours if necessary.
• Our neutral accent (both in English and Spanish) sets us apart from other call centers in neighboring countries. The ease of our agents to understand and be understood by customers in North America, Central and South America is a differential that adds value to our clients' businesses.
• Additionally, we have the familiarity and cultural similarity that allow us to communicate effectively with a very diverse clientele.
• We have excellent references and testimonials from some leading companies in their respective fields in the US.
• Our vast experience and extensive knowledge of the field allow us to adapt to the systems and needs of each individual client, thus guaranteeing that we maintain the service level, dynamics and quality standards of each company that is our customer.
• By outsourcing your call reception operation to us, your company will save significantly on infrastructure, equipment, staff hiring and training costs, among others. Our competitive rates allow us to ensure that our customers see considerable savings for their operation in the short term and grow sustainedly in the long term.
Pricing
Contact us to learn about our competitive rates.
Don't miss any business opportunity. Leave the handling and processing of your bilingual calls in the best hands.
