About Us

We just love what we do

We are a company located in the heart of South America: La Paz, Bolivia. Our dedication and commitment to satisfy the needs and expectations of our customers have been our best tool to stay current in the US market for almost two decades.

With over 16 years of experience in the telephone answering service (TAS) industry, the founders of Voice Evolution stand as pioneers in delivering top-notch services from South America. Our expertise isn't limited to TAS; we have a proven track record in collections and live bilingual interpretations, ensuring our clients get the most comprehensive communication solutions. Our best-in-class inbound services, coupled with our operation on industry-leading systems, sets us apart as an important player in our industry.

Voice Evolution LLC is a pioneering call center service provider registered in Florida and operating with the support of our strategic local partners. We specialize in the answering service industry and are especially familiarized with the US/Canada market. Our commitment is to deliver unparalleled service quality, thanks to our state-of-the-art facility equipped with the latest technology.


Highlights

• Working remotely from great facilities in an up-and-coming metropolis with excellent bilingual talent

• Answering services, interpretation, translation and collections' expertise

• Serving primarily the high-standard North American market

Our Team

Cohesion and compromise around a common purpose are what make us stand out.

Executives

Seasoned and deeply-involved leaders with a vision of long-term success and a short-term strategy for sustainable growth.


• Available to visit your location and/or give you a tour of our facilities

• Always responsive and attentive

• Well-reputed for prioritizing and honoring business commitments

Supervisors

Well-rounded, ambitious and skilled professionals with an expert focus on quality and continuous improvement.


• Able to efficiently manage all operational aspects

• Involved in all processes (from recruitment to training) and actively engaged in process improvement

• Responsible and professional at all times

Agents

Highly educated, motivated and committed to the company through the achievement of our clients' goals. All our agents are 100% fluent in Spanish and English, and possess the technical vocabulary for specific industries.


• Quick learners with initiative

• Excellent work ethic and great quality, attendance and punctuality metrics

• Respectful and proud of their work

Explore what we have to offer